RETURN AND REFUND

At Belidi, we understand that sometimes a purchase may not meet your expectations, and that's perfectly okay. We are committed to making your shopping experience as seamless and enjoyable as possible, even when it comes to returns and refunds.

Our Return Policy

We offer a flexible and customer-friendly return policy to ensure your satisfaction:

1. 30-Day Satisfaction Guarantee: If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return for a full refund or exchange. We believe this gives you ample time to evaluate your purchase.
2. Unopened and Unused Items: To be eligible for a return, the item must be in its original condition, unopened, unused, and with all original packaging and tags intact. Please ensure that your return meets these criteria.

Initiating a Return

Initiating a return is easy:

1. Log In to Your Account: If you created an account when making your purchase, log in to your account. If you checked out as a guest, please use your order number and email to initiate the return.
2. Select Your Order: Find the order containing the item you wish to return in your order history.
3. Request a Return: Click on the "Request a Return" or "Return Item" option and follow the on-screen instructions. Please provide a reason for the return to help us improve our products and services.

Refunds Process

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. After approval, you can expect:

1. Refund: If you requested a refund, it will be processed to your original payment method. Depending on your payment provider, it may take a few business days for the refund to reflect in your account.
2. Exchange: If you opted for an exchange, we will send you the replacement item as soon as possible. Any price differences will be handled accordingly.

Contact Us

Our customer support team is here to assist you at every step of the return and refund process. If you have any questions, encounter issues, or need guidance, please feel free to reach out to us. You can contact us [mention your support hours] via phone, email, or live chat.

We are dedicated to your satisfaction and will do our best to make the return and refund process as smooth as possible. Thank you for choosing [Your Company Name] for your shopping needs.